By making an appointment you are agreeing to the Terms and Conditions below:
You must be on time for your appointment, failure to be on time will mean your appointment will be cancelled and you will need to reschedule for another time.
Consultation will take place over the phone, if your dog needs clipping off you will need to either consent via text, email or social media message.
Drop off and collection:
Parking – Customer parking has been made available in the loading bay area at the bottom of the shop, this has been clearly signposted and you will need to park your car there.
Walking – A new temporary entrance has been created at the rear of the shop for any customers attending a grooming appointment. You are not to use the main doors of the shop.
I will meet you at the rear of the shop
Open the gate and enter the yard.
Ensure the gate is securely closed behind you
Tether your dog to the D ring (I will point this out to you)
I will take your dog into the salon from this point.
Your dog MUST be on a standard lead (not a flexi lead type).
This process will be repeated when you come to collect them.
You will be contacted 15 minutes before your dog is ready to collect, you must be on time to collect your dog.
Please ensure you make me aware at the time of booking of any changes to your address or contact details.
Payments can be made via contactless card payment or bank transfer; I will ask you your preferred payment method at time of booking.
We are not accepting any walk-in services such as nail clips, eye trims etc however you can make an appointment for these services
Thank you for being an amazing client and waiting for me during this time
Grooms by Emily
Facebook- Grooms by Emily at My Pet HQ.