By making an appointment you are agreeing to the Terms and Conditions below:
You must be on time for your appointment, failure to be on time will mean your appointment will be cancelled and you will need to reschedule for another time.
Consultation will take place over the phone, if your dog needs clipping off you will need to either consent via text, email or social media message.
Drop off and collection:
Please follow the one way system inside My Pet HQ, ensuring you have used the hand sanitiser upon entering.
When you reach the top of the shop please ring the doorbell attached to the wall at the archway, step back.
I will then come out to collect your dog from you.
this process will be repeated upon collection, when you have arrived please ring the doorbell and I will bring your dog straight out to you.
Your dog MUST be on a standard lead (not a flexi lead type).
You will be contacted 15 minutes before your dog is ready to collect, you must be on time to collect your dog.
Please ensure you make me aware at the time of booking of any changes to your address or contact details.
Payments can be made via contactless card payment or bank transfer; I will ask you your preferred payment method at time of booking.
We are not accepting any walk-in services such as nail clips, eye trims etc however you can make an appointment for these services
Thank you for being an amazing client and waiting for me during this time
Grooms by Emily
Facebook- Grooms by Emily at My Pet HQ.